At Veer Cosmetics, we want you to love your purchase. If you’re not satisfied with your order or need a different shade, we offer a straightforward return and exchange process for eligible products. Please review the details below to understand our Return and Exchange Policy.

1. Return Eligibility

1.1 Return Window: You may return products within 90 days from the date of delivery.

1.2 Eligible Products: We accept returns for:

• Unopened Products: Products that are sealed and in their original packaging.
• Lightly Used Products: Products that have been minimally used, with at least 90% of the product remaining, and are in resalable condition.

1.3 Ineligible Products: The following items are not eligible for return:

• Products that are heavily used (less than 90% of the product remaining).
• Products without original packaging or labels.
• Products damaged due to misuse or improper handling.

2. Return Process

2.1 Initiate a Return: To start a return, contact our customer support team at support@cosmeticsbyv.com or 1 888-674-5852 within 90 days of delivery. Provide your order number, the product(s) you wish to return, and the reason for the return.

2.2 Return Shipping: You are responsible for returning the product to us at the following address:

Veer Cosmetics

7250 Durango Dr, Las Vegas, NV 89113, USA

• Customers are responsible for all return shipping costs. We do not provide prepaid return labels or cover return postage.
• We recommend using a trackable shipping method to ensure the package reaches us. Veer Cosmetics is not responsible for lost or damaged return shipments.

2.3 Condition of Returned Products: Products must be returned in their original packaging, with all included accessories, and in resalable condition (for lightly used or unopened items). We reserve the right to refuse returns that do not meet these conditions.

3. Exchange Policy

3.1 Shade Exchanges: If you wish to exchange a product for a different shade, you can do so free of charge, provided the original product is returned within 90 days of delivery.

3.2 Exchange Process:

• Contact our customer support team at support@cosmeticsbyv.com or 1 888-674-5852 to initiate an exchange. Provide your order number, the product you wish to return, and the desired shade.
• Return the original product to the address above. You are responsible for return shipping costs, and we recommend using a trackable shipping method.
• Once we receive and inspect the returned product, we will ship the new shade to you at no additional cost. If the desired shade is unavailable, we will contact you to discuss alternatives or issue a refund.

3.3 Condition of Exchanged Products: Products for exchange must be unopened or lightly used (at least 90% of the product remaining), in their original packaging, and in resalable condition. We reserve the right to refuse exchanges that do not meet these conditions.

4. Refunds

4.1 Refund Processing: For returns (not exchanges), once we receive and inspect your returned product, we will process your refund within 3 business days. Refunds will be issued to the original payment method used for the purchase.

4.2 Refund Amount: Refunds will include the purchase price of the returned product, excluding original shipping fees. Return shipping costs are non-refundable.

4.3 Notification: You will be notified via email (to the address associated with your order) once your refund has been processed.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at support@cosmeticsbyv.com or 1 888-674-5852 within 7 days of delivery. Provide your order number and a photo of the issue. We will review your case and, if approved, provide instructions for returning the item. For approved claims, we may cover return shipping costs and issue a replacement, exchange, or refund at our discretion.

6. Non-Returnable Items Due to Hygiene

Due to hygiene and safety concerns, certain products may not be returned or exchanged if they fail to meet our eligibility criteria (e.g., heavily used cosmetics). We reserve the right to refuse returns or exchanges that pose health or safety risks.

7. Contact Us

If you have any questions about our Return and Exchange Policy or need assistance with a return or exchange, please reach out to us:

Veer Cosmetics

7250 Durango Dr, Las Vegas, NV 89113, USA

Email: support@cosmeticsbyv.com

Phone: 1 888-674-5852

8. Changes to This Return and Exchange Policy

We may update this Return and Exchange Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on cosmeticsbyv.com with the "Last Updated" date. Your continued use of our Website or services after changes constitutes acceptance of the updated policy.